Q & A
Frequently Asked Questions
Q
What is Galaxy Gift Card?
A
Galaxy Gift Card is a reloadable cash card offered to Samsung handset customers. They can use the card to pay at any POS and ecommerce websites with MasterCard ® logo while enjoying many privileges offered by Samsung and partners.
Q
What is reloadable cash card and where can we reload?
A
Reloadable cash card is a prepaid card that can be topped up at retail stores, kiosks, and bank facilities. The card can be topped up at the following locations:
  • FamilyMart stores
  • Stores with CenPay service
  • Tesco Lotus
  • Big C
  • Boonterm Kiosks
  • Bank facilities including ATMs, Counters, and iBanking of
    • Bangkok Bank
    • Kasikorn Bank
    • Krungthai Bank
    • Siam Commercial Bank
    • Bank of Ayudhya
    • Thanachart Bank
Q
What is the service fee for topping up?
A
The top-up service at 3rd party location will be charged according to the rate set by the service provider. The fee will not be the same from one service provider to another. The fee can range from 5-15 Baht per top-up amount.
Q
Where can Galaxy Gift Card be used?
A
Galaxy Gift Card can be used anywhere MasterCard ® accepted online or offline.
Q
What is the correct way to use Galaxy Gift Card?
A
Because Galaxy Gift Card is considered a prepaid card, in order to use the card to pay there must be enough amount of fund available in the card to pay for the goods or services. Thus the cardholder must ensure sufficient amount in the Galaxy Gift Card; otherwise, the purchase will not be completed. The cardholder can always check the balance at galaxygiftcard.net.
Q
What is the maximum top-up amount per day?
A
50,000 THB
Q
What is the maximum spending amount per day?
A
20,000 THB
Q
For more information, where can I go?
A
Please contact our call center at 02-030-0089